All clients may access their quotes, invoices, and payment information via their client portal in 17hats. If you need help accessing this, please contact us.
Website Design Project Payments
We are sure you understand how important it is as a small business that you pay the invoices that we send you promptly. As we’re also sure you’ll want to stay friends, you agree to stick tight to the following payment schedule.
The payment schedule is as follows:
- 50% is due upfront to reserve a spot in the queue. Projects are added to the calendar after deposit payment is received.
- The remaining 50% is due upon project completion, prior to the site going live, or after 60 days, whichever comes first.
The final invoice is due upon receipt. If payment is not received within one week, an additional fee of $50 will be added to the invoice.
If a client needs to reschedule a project, a $100 rescheduling fee will be charged if rescheduling is requested within two weeks of the start date.
Due to the creative and digital nature of the work, no refunds will be issued (except in the case of a project canceled by you more than 30 days prior to the scheduled start date).
The deposit may be refunded if you cancel the project more than 30 days prior to the scheduled start date. Any cancellations less than 30 days prior to the scheduled start date will result in loss of the deposit.
Maintenance Package Terms
A recurring maintenance invoice will be set up when you sign up for maintenance service with us. This invoice will be due seven days after receipt.
If you wish to cancel your maintenance package at any point, please notify us prior to the due date of your next invoice. If you notify us after the payment due date but have not paid, we will invoice you for a single month of service to cover the partial month of service.
If you cancel mid-term, you will not be charged again. Your account will remain active until the end of the current billing cycle, unless otherwise requested, but you won’t be entitled to a refund or prorated adjustment.
If payment is not received by the due date, there is a $25 late fee. If payment has not been by one week after the due date, maintenance services will be suspended until payment is received.